Bethel Police and Eversource shared an alert about scams focused on utility customers.
"The scammers, often sounding legitimate and quite convincing, threaten to shut off electric service immediately unless instant payment is made," said Eversource Senior Vice President and Chief Customer Officer Penni Conner. "These scammers can be relentless but they're only successful if they catch our customers off-guard and scare them into making a payment. We remind customers, if something doesn't sound right or feel right, trust your gut, and don't pay."
"One similarity in many scams, including utility scams, is a sense of urgency. Scammers often convince consumers that payment must be made immediately and that is always a red flag," says Better Business Bureau Spokesperson for Connecticut Luke Frey. "The more we educate consumers on the basic red flags of a scam, the least likely they are to become victims."
Eversource representatives never demand instant payment over the phone, require the use of pre-paid debit cards or request customers meet at a payment center to make the payment.
Never provide personal financial or account information to any unsolicited person on the phone, at the door or online, even if they seem legitimate.
Call 1-800-286-2000 for more information.